Dont buy a VW Golf MK7 until you read my story on the VW Golf MK7 rear suspension problem that has plagued many vehicles within the VW MK7 range since the model was introduced at the back end of 2012. It is a noise that generally effects those vehicles fitted with standard independent rear suspension. The sound is like a hollow popping, bobbling, rattling sound or as described by some as a load of logs rolling around in the boot. The actual rear suspension just crashes over certain imperfections in the road surface such as sharp ridges, broken or uneven tarmac, speed reducers, manhole and other inspection covers etc.
The problem according to Volkswagen lies with the rear shock absorbers. Soon after the model was introduced, owners complained of an unusual and intrusive noise from the rear of their cars. Everything was blamed for the noise, such as rear seats, exhaust, rear hatch, boot floor, parcel shelf, tyres and everything in-between. Naturally VW would have you believe that you are the first person to report such a problem. After approximately 12-months VW finally came up with a “revised shock absorber” that would eliminate the noise. The only problem being, is that for many owners the noise has not been eliminated.
June 4th 2015: Its official, well according to an e-mail I have just received from the UK Executive Office of Volkswagen - the Golf MK7 rear suspension noise is a “characteristic of the model” and not a fault.
Really! - so why VW do you keep changing the shock absorbers and other suspension components if the noise is a characteristic. If it was a so-called characteristic then it would be on all cars within the model variations that are afflicted by this noise, but apparently it isn’t. Therefore this is a manufacturing defect afflicting some cars.
Volkswagen, out of interest, when did you decide that this fault should now be conveniently be referred to as a characteristic and who decided this, the dealer, VWUK, VW Germany or someone sat behind a desk in Milton Keynes? If this is the official line taken by the manufacturer then prove it.
Its taken you a long time indeed to call this a characteristic and I wonder why! If you genuinely believe this noise is a characteristic then tell your customers before we part with our money. Why not put this in the sales brochure that a characteristic of this model is a rattle from the rear suspension.
June 25/06/2015: Now the noise is referred to by VWUK as a residual noise. How can that be when its as bad now as it was originally. Volkswagen you are making this up as you go along.
This is the sound from the rear suspension This is the recording made on June 1st 2015 using an iphone placed on top of the front passenger seat, held in place by the headrest. It is recorded whilst driving over a variation of road surfaces near my home that are probably no worse than found on any other British roads. The sound is more muffled than in reality, where there is a metal to metal or metal to plastic element within the noise
I am telling the truth about the rear suspension noise affecting variants of the VW MK7 model and Volkswagens arrogant attitude and response to its customers.............. read on